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Customer Health Agent

Spots the accounts about to churn while you still have time to act.

Save at-risk accounts weeks before they leave.

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Acme Corp

Health score: 38 · At risk

Why it's at risk

Usage down 40% in 30 days

2 support tickets unresolved

Champion just changed jobs

Kritmatta Agent active

Renewal in 6 weeks, flagged before the cancellation

Suggested save play

Re-engagement call + exec sponsor

Based on saves that worked before

Alert routed to the CSM

With the full timeline behind the flag

30 daysearlier churn warning
15 minsetup time
24/7active monitoring
7tools connected

The situation right now

“Your customer success team is stretched across too many accounts to watch them all closely. So the quiet ones get ignored, until a renewal lands and a customer who stopped logging in two months ago decides not to continue. The signals were everywhere: support tickets going unanswered, usage dropping, the champion who left. Nobody connected them in time. By the time anyone notices, the relationship is already gone.”

The difference

Without Kritmatta

The renewal email bounces back: "We have decided not to continue." You scramble to save it, but it is too late. They have already signed with someone else. Looking back, the warning signs were there for two months. Nobody was watching.

Time spent: HighConfidence: Low
With Kritmatta

Six weeks before the renewal, your CSM gets an alert: usage down 40%, two tickets unresolved, champion went quiet. Suggested play attached. They reach out, fix the problem, and the account renews, and expands.

Time spent: NoneConfidence: 100%

How it works

Step 1

Connect your customer data

CRM, support desk, product usage, billing. The agent pulls the signals that actually predict churn into one view.

Step 2

Define what risk looks like

Usage drop-off, unanswered tickets, missed QBRs, a departed champion, approaching renewal. Set the signals that matter for your business.

Step 3

It scores health continuously

Every account gets a live health score. The agent watches for drops and the combinations of signals that precede churn.

Step 4

Get alerted with a save play

When an account drifts at-risk, the right owner gets an alert with the full context and a suggested next step, while there is still time to act.

Use cases

Real scenarios where this agent makes an immediate impact.

Renewal risk radar

Ninety days before each renewal, the agent reviews account health and flags the ones at risk early, with a save plan, so renewals are managed, not gambled on.

Champion-left alerts

Your main contact at an account just changed their LinkedIn job. The agent catches it, flags the relationship risk, and prompts you to build a second relationship before the renewal.

Silent-account rescue

An account that used to be active has gone quiet across product and email. Before it becomes a cancellation, the agent surfaces it with the timeline of what changed and a re-engagement play.

Connects to your tools

Works with the tools you've already got. Nothing to move, nothing to learn.

HubSpotHubSpotSalesforceZendeskIntercomStripeSlackSlackGoogle SheetsGoogle Sheets

About this agent

Churn is almost never a surprise. The warning signs were there for weeks, scattered across support tickets, usage data, quiet inboxes, and a renewal date nobody watched. This agent monitors every account for those signals, scores health continuously, and alerts the right person the moment an account drifts at-risk, with a suggested save play and the full context behind the flag. You stop finding out a customer is unhappy when they send the cancellation email.

Common questions

What signals does it actually use?

Whatever predicts churn in your business: product usage trends, support ticket volume and resolution, email responsiveness, contract dates, and changes like a champion leaving. It combines them rather than relying on any single number.

Who gets the alert?

Whoever owns the account, routed automatically: the CSM, the AM, or a manager for high-value accounts. You set the routing rules, and urgent risks can also post to Slack.

Does it just warn, or does it help fix it?

Both. Every alert comes with the context behind the risk and a suggested save play based on what has worked before. You decide whether to act, adjust, or escalate.

Want to try Customer Health Agent?

Takes a couple of minutes to set up. No tech skills needed.

Try this agentBook a demo